Week One review

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Across
  1. 4. This act concerns the Collection, Use, Storage and Disclosure of personal information
  2. 5. The Fair Trading Act ensures that you do not make false or ___ statements
  3. 8. What could you ignore, downplay, outweigh or turn around?
  4. 10. than New Zealand Herald
  5. 11. Energy online is a part of which larger power company
  6. 12. Is the process of finding out what savings can be made by looking at a past power bill
  7. 14. Needs to be clearly marked to ensure correct delivery
  8. 15. 20% is the rate of what payment discount Energy Online customers can receive
  9. 16. Energy online customers are only charged for this usual, rather than an estimate
Down
  1. 1. You have 5 seconds to make a good what?
  2. 2. Never make this unless you are sure what you are offering is true and accurate
  3. 3. What should we ask to find out which benefits are important to a customer?
  4. 6. What legislation requires that telemarketers state their name, company and reason when making outbound calls?
  5. 7. There are two main forms of power that EOL customers receive: Electricty and ___
  6. 9. The type of consumer who we may offer a newspaper
  7. 13. New Zealand Herald has two subscription plane: Pay In Advance and ___ Payment Plan