Welcome to Customer Service

12345678910
Across
  1. 1. The art of politely moving a conversation forward to closure.
  2. 3. Show those pearly whites! They can be seen through the phone.
  3. 5. You use your ears to do this.
  4. 6. A person that purchases goods or services from a store or business.
  5. 9. Say this when you get info you have asked for.
  6. 10. Slow down! You don't want to do this to get a customer off the phone.
Down
  1. 2. Sympathetic pity and concern is known as this.
  2. 4. Always use this word when asking for something.
  3. 7. Understanding and sharing the feelings of the customer.
  4. 8. The action of giving a sign of welcome over the phone.