Wells Fargo

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Across
  1. 3. Add on product
  2. 5. Do Not Contact
  3. 6. Number customer provides to locate the account
  4. 7. The answer to the caller's questions
  5. 11. Who we transfer to
  6. 13. Workforce Management
  7. 14. Number you get when you create an Escalation
  8. 15. Reissue Request Letter
  9. 16. American Disabilities Act
  10. 17. When we transfer to an agent after speaking to them
  11. 18. Date of Death
  12. 19. Where we transfer a caller when they are calling to let us know the account holder is deceased
  13. 21. Service Level Agreement
Down
  1. 1. When we transfer without talking to another agent
  2. 2. Scripiting we provide at the beginning of every call and whenever someone new joins the line
  3. 4. Personal Identifying information
  4. 5. Date of Birth
  5. 8. Who we call when we need help on a call
  6. 9. What we create every time we take a call
  7. 10. Number you get when you create an Inquiry
  8. 12. All hands on deck
  9. 15. Ready Reference
  10. 17. Work from home
  11. 20. California Privacy Act