Time Is on My Side
Across
- 1. Ascent
- 3. Goal that ignores abandoned callers
- 4. Strengths, Weaknesses, Opportunities, & Threats
- 5. Once upon a ___
- 7. "Familiar" sound
- 8. Line from "The Terminator" (3 wds.)
- 10. Lines
- 11. Game of jumps
- 14. Verb that can be shortened to a single letter
- 16. Star Trek role for Brent Spiner
- 17. Is it okay if I put you on ___?
- 19. Effortless
- 20. Lost calls
- 24. Caller's patience limit? (3 wds.)
- 26. Greatest in number
- 27. They're always right
- 28. Stones'(Can't Get No)
- 29. +/- FTE (2 wds.)
- 32. = (Volume × AHT)
- 33. Contact Center's main feed?
Down
- 1. Not historical
- 2. Jack be nimble, Jack be ___
- 4. =(Calls Answered in x seconds ÷ Offered) (2 wds.)
- 6. Back to the ___
- 9. Xanadu musical grp.
- 12. "There's no such thing as an industry ___"
- 13. A virtual queue that can be mixed with inbounds
- 15. Probabilities
- 17. Jump on one foot
- 18. Ages and ages
- 21. WFM: A blend of ___ & science
- 22. Boxer's schedule?
- 23. Meeting platform with virtual backgrounds
- 25. Melody
- 30. Side × side, for a square
- 31. It gets wetter the more it dries