What do I know so far?

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Across
  1. 3. People who can help you start a business you are related to
  2. 5. Getting customers orders .... will keep them happy
  3. 9. Being ..... to customers is good customer service
  4. 11. Making good ..... will help the business succeed
  5. 12. When 2 or more people own a business
  6. 13. Keeping this low will keep customers happy
  7. 14. Websites that can provide information are found here
  8. 15. The manager of this business can help a business startup
  9. 16. The skill related to using computers
Down
  1. 1. Having a good ..... of goods for sale will keep customers happy
  2. 2. A charity that will help business startups if you are 25 or under
  3. 4. When 1 person owns a business
  4. 5. Being able to listen to and talk with customers
  5. 6. Both partnerships and soletraders have have unlimited .....
  6. 7. People who can help you start a business you are not related to
  7. 8. People start a business to be their own .....
  8. 10. Being on time means you are a good .....