What is Quality in Business?

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Across
  1. 3. The “A” in the PDCA Cycle, to perform
  2. 5. Nation known for its high quality, also home to Tokyo
  3. 7. The plan for implementing improvements in a company
  4. 12. To make a product quicker you need to increase ________ in the processes
  5. 15. To make or do better
  6. 16. The “S” in the PDSA Cycle, what you need to do before a test in school
  7. 17. The “S” in the SDCA Cycle, to conform to a set of rules or codes
  8. 19. The “P” in the PDCA Cycle, you need to make a _____
  9. 20. The tasks and processes used to produce a product, you may have played a medical game with a similar name
Down
  1. 1. The team that oversees production in operations
  2. 2. The group of people that are behind making a great product
  3. 4. The persons that determine whether a product is quality or not, who purchases the goods
  4. 6. How well a product meets customer expectations
  5. 8. Customer ________ can be expected if a product is of high quality and keeps the customers coming back for more
  6. 9. Last name of the person who popularized the PDCA Cycle
  7. 10. Brand known for its high quality, founded by Steve Jobs
  8. 11. The “C” in the PDCA Cycle, to make sure something is right
  9. 13. Last name of the Romanian-American man known for his studies in quality
  10. 14. Quality ________ is key in making sure that a product’s quality stays consistent
  11. 16. Last name of the person who founded the PDCA Cycle
  12. 18. The “D” in the PDCA Cycle, “monkey see monkey __”