What is Quality in Business?

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Across
  1. 1. The payments used to create a product
  2. 4. To make or do better
  3. 6. Last name of the Romanian-American man known for his studies in quality
  4. 8. The tasks and processes used to produce a product, you may have played a medical game with a similar name
  5. 11. The “A” in the PDCA Cycle, to perform
  6. 12. Last name of the person who popularized the PDCA Cycle
  7. 14. The team that oversees production in operations
  8. 15. To make a product quicker you need to increase ________ in the processes
  9. 17. Last name of the person who founded the PDCA Cycle
  10. 18. New machinery in a process to speed up tasks, often thought of as computers, phones, etc
  11. 19. How well a product in meets customer expectations
  12. 21. A car company known for their production process in the 20th century
  13. 23. The persons that determine whether a product is quality or not, who purchases the goods
  14. 24. A repetitive process, the name of a sport
  15. 26. Nation known for their high quality, also home to Tokyo
  16. 27. High quality can be defined as the lasting duration that a product has, can you see it working in the ____-____?
  17. 29. The “P” in the PDCA Cycle, you need to make a _____
  18. 30. Brand known for its high quality, founded by Steve Jobs
Down
  1. 2. The “S” in the SDCA Cycle, to conform to a set of rules or codes
  2. 3. The “D” in the PDCA Cycle, “monkey see monkey __”
  3. 5. Money earned
  4. 7. Customer ________ can be expected if a product is of high quality and keeps the customers coming back for more
  5. 9. The “C” in the PDCA Cycle, to make sure something is right
  6. 10. The plan for implementing improvements in a company
  7. 13. What the customer anticipates they will get from a product
  8. 16. The “S” in the PDSA Cycle, what you need to do before a test in school
  9. 17. A plan used to implement new processes and achieve a goal
  10. 20. To pay attention to feedback from employees, you need to ______ not just hear
  11. 22. Scientific ______ One of the foundations for creating the PDCA cycle
  12. 23. Where Joseph Juran popularized his lectures on quality, capital is Beijing
  13. 25. Quality ________ is key in making sure that a product’s quality stays consistent
  14. 28. The group of people that are behind making a great product