What KB Article should I use?

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Across
  1. 2. Wants a refund but gladly states they are NOT eligible for a refund.
  2. 3. Contact us that they have homework due in 2 hours and they just posted a question.
  3. 6. student contact us because they are not able view solutions for already asked questions.
  4. 8. Wants a refund gladly states they are eligible for a refund.
  5. 9. Contact us regarding their subscription expired after they just purchased it.
  6. 10. Book was shipped back, you tracked it and it says delivered yesterday?
  7. 11. Wants to update email.
  8. 12. Student wants to cancel subscription.
Down
  1. 1. Student contact us regarding their account suspended, gladly can NOT reinstate(within 48 hours)
  2. 4. Student contact us regarding their account is suspended, gladly says it can be reinstated.
  3. 5. Contact us because the solution the experts provided was wrong.
  4. 7. Contact us regarding unknown charge and can not locate this charge.