What KB Article should I use?

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Across
  1. 2. Wants to update email.
  2. 5. Contact us regarding unknown charge and can not locate this charge.
  3. 8. Contact us because the solution the experts provided was wrong.
  4. 9. Wants a refund gladly states they are eligible for a refund.
  5. 10. Contact us regarding their subscription expired after they just purchased it.
  6. 11. Book was shipped back, you tracked it and it says delivered yesterday?
  7. 12. Student contact us regarding their account is suspended, gladly says it can be reinstated.
Down
  1. 1. Student wants to cancel subscription.
  2. 3. Contact us that they have homework due in 2 hours and they just posted a question.
  3. 4. Wants a refund but gladly states they are NOT eligible for a refund.
  4. 6. student contact us because they are not able view solutions for already asked questions.
  5. 7. Student contact us regarding their account suspended, gladly can NOT reinstate(within 48 hours)