Who Are You People?

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Across
  1. 2. Raquel's Baby.
  2. 3. Hits the nail on the head!
  3. 6. You can accrue up to 150 hours.
  4. 7. She's paddling as hard as she can at Family Connections.
  5. 10. How may I direct your call?
  6. 11. We get this day off in January.
  7. 12. The guiding light
  8. 13. Transplanted Canadian who helps us wrangle our helpers.
Down
  1. 1. Loves her Dobies and her Care Specialists.
  2. 2. Leader of the pack!
  3. 4. He's been here longer than anyone else!
  4. 5. What happened to the Thrift Store?
  5. 8. For full-time employees who have been on the job for over a year to take a month off to get their carbuncles removed!
  6. 9. I'm so confused - is this Youth Services?