Who do I transfer to? (No underscores)

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Across
  1. 5. Account Security
  2. 6. Cancel NBN
  3. 7. Payment support for SOHO
  4. 10. 5G Tech Support
Down
  1. 1. Prepaid Customer Service
  2. 2. Sales
  3. 3. Sim card activation
  4. 4. Consumer MBB customer service
  5. 8. NBN Case Managers
  6. 9. Mobile Tech Support