WI SPRING SOCIAL CROSSWORD

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Across
  1. 2. What is another name for Adherence?
  2. 4. What program is replacing CTI?
  3. 6. This metric is worth 15% on your scorecard.
  4. 9. What are CSAT and FCR?
  5. 10. What metric measures how long you are on the call for?
  6. 14. Who is the 4th SDM that reports to our Site lead?
  7. 15. What system do we use for our timecards?
  8. 16. Who is the site lead for WI? (first name)
  9. 17. What system do you use to end your calls (no spaces)
  10. 19. Who has a dog name Luna?
Down
  1. 1. document you have to sign every month with your scores
  2. 3. what are wrenches called in SX?
  3. 5. Who is getting married in 2025? (first name)
  4. 7. Who is our WI site leads manager?
  5. 8. What does DC Status mean? ( no spaces)
  6. 11. what is your internal website on our homepage?
  7. 12. what program allows you to add MMN?
  8. 13. Who has a cat name Julio?
  9. 18. What status do you use when you first make a call back?