word search

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Across
  1. 3. information, idea or thought
  2. 6. individual who receives the message
  3. 9. individual who creates a message
  4. 10. Allows the sender to conceal the person entered from other recipients
  5. 12. electronic medical records, diagnostic services
  6. 17. spoken words
  7. 18. not influenced by personal feelings or opinions
  8. 19. honest and direct, allows you to express your feelings and thoughts
  9. 20. a legal document becomes part of the public record
Down
  1. 1. facial expressions
  2. 2. messages are permanent and need to be professionally written
  3. 4. based on or influenced by personal feelings, tastes or opinions
  4. 5. telephonic transmission of scanned-in printed material
  5. 7. beliefs regarding healthcare, language differences
  6. 8. material that provides information or evidence
  7. 11. caused by prejudice, attitudes and personality
  8. 13. message that is copied to one or more recipients
  9. 14. paying attention/making an effort to hear what the person is saying
  10. 15. method to determine if communication was successful
  11. 16. recorded/reported observations while providing healthcare