Work

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Across
  1. 2. our primary method of peer to peer communication
  2. 4. all problems have…
  3. 7. percentage of time spent actively speaking to someone on the phone
  4. 8. the first S
  5. 10. application used to get our meeting alerts and emails
  6. 11. the computers we use
  7. 13. our parent company
  8. 17. our partners who sponsor us for their members
  9. 18. we leave these after ever member call
  10. 20. when finishing a CP we must leave a _____ to indicate what we did
  11. 22. our first member
  12. 23. the team dedicated to assisting members with their questions and savings opportunities
  13. 24. what we call the doctors office
  14. 25. the people we are here to help
Down
  1. 1. where we find savings alerts and medication history
  2. 3. voice clips
  3. 5. this feeds us all of our cases and CPs
  4. 6. home to our CPs and Cases
  5. 9. click _____ to see the portal from the members perspective
  6. 12. the tasks we work to save the members money
  7. 14. the tasks we work to save the members money
  8. 15. emails requesting feedback
  9. 16. emails from members, tickets created for pricing errors, etc
  10. 19. Cover My Meds
  11. 21. tried
  12. 23. paid time off