Work Crossword

3. individuals dealing with commercial customers or equipment
5. visual representation of appointment bookings and time frames
7. individuals tasked with billing or payment assistance
8. contains all customer information
9. link utilized to track quality evaluations, attendance points, and valuable scheduling information
11. type of appointment scheduled to prevent issues within the home
12. associates who assist technicians and customers
13. set up for appointment scope of work and scheduling
14. link used to talk to customers and technicians daily
16. type of appointment utilized by Sales Coordination for larger quoted projects
17. sheet used to help determine soonest availability for maintenance scheduling

1. type of appointment utilized when a customer has an active issue in their home
2. individuals who schedule installs and assist project managers
4. master customer experience associates that assist in developing relationships with our customers and keeping them happy
6. individuals who can assist with home maintenance plan billing and set-up
10. customer experience advocates who assist customers with scheduling and problem resolution
15. chat that can be used to ask questions while on the phone