Work Crossword

3. Any type of case where injury has occurred.
5. This happens when nothing is being said during a call.
6. We call the people who call the firms potential new ______.
9. Focus and answer each question in the intake with _________.
10. Our firms handle a _______ of case types.
11. The ______ chat is the group chat you can reach out to for help.
12. The 3 C's of documentation are Clear, Concise, and _______.
15. Product _________ is for cases where products have caused harm or injury.
16. Any prescription or over the counter medication related injury.
18. We are 100% legal intake for firms that value legendary empathy, consistent professionalism, and _____ ____ on every call.
20. Pay close attention to ______.
22. Transfer the _______ first before the caller.
23. Empathy is made up of Connection, words, and ______.
24. Any type of case where no injury was involved

1. What tab do we put the information of the person who was injured but not the person who is calling?
2. The ______ info tab is where you can find information about the firm.
4. If the caller provides information before it is asked in your script, _______ rather than asking.
7. You are an intake ____________
8. ________ listen to thee caller by taking notes.
13. The ability to understand and share feelings with others.
14. These people will answer the call initially to determine if a call is for a new case or not.
17. The 3 A's are Attitude, ______, and Acceptance.
18. You can have a caller on hold for up to ____ minutes.
19. How many rings you wait before transferring the script?
21. We serve the _______ and the caller.