Work with diverse people

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Across
  1. 2. exchanging of information
  2. 5. assistance to communicate
  3. 6. the way we speak
  4. 8. the act of including
  5. 10. several cultural or ethnic groups within a society
  6. 11. the words we speak
Down
  1. 1. treatment or consideration of, or making a distinction in favour or against, a person based on the group
  2. 3. disagreement or argument
  3. 4. length of time a person has lived
  4. 7. inclusion of individuals representing more than one national origin, colour etc
  5. 9. our mannerisms and body language