Workflow Terminology

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Across
  1. 1. Defined by time and by priority level
  2. 3. A subset of a queue, usually defined by the types of claims to be processed by specific individuals
  3. 7. The date by which a work item in a queue should be processed
  4. 8. Choose this button to view a selection list of options, such as Take a Break
  5. 9. Choose this button to open a work item
Down
  1. 2. A Workflow item put on hold until later
  2. 3. A manual assignment of work
  3. 4. A Workflow item which may not have a Facets record associated with it
  4. 5. A piece of work in a Workflow queue
  5. 6. A set of work items to be done