Working with Different Culture

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Across
  1. 2. Australian people say this a lot
  2. 5. Being .... and friendly are important in Thai and Indonesian culture. Thai add "ka" and "kap/khub" at the end of their sentence
  3. 7. better than their verbal English.
  4. 8. Most cultures will find it rude if you......when they speak
  5. 10. the real concern.
  6. 13. Never use Madam/Sir when addressing people from this country, as it is considered of low-class
  7. 14. The French use this approach during business negotiations, however using this approach
  8. 17. Customers from Indonesia and Malaysia will prefer to be adressed by their ...
  9. 19. Use this to address Indian women without professional title (Dr/Prof)
  10. 20. These kind of people love and are proud of their national language
Down
  1. 1. the Arabic could cause problems
  2. 2. The nationality of this guest mixes English with their local language naturally when
  3. 3. With people from this background, saying sorry means you are acknowledging your mistake. Refrain to use it unnecessarily
  4. 4. They will never express what they mean when they speak. For example,
  5. 6. This nationality might seem rude and pushy however this is their way
  6. 9. will say it's NOT about the money when in reality it actually is
  7. 11. People from this cultural background appreciate humor and they like discounts
  8. 12. When dealing with Malaysians, you should ..... them as opposed to instructing them
  9. 15. show this manner
  10. 16. letting us know that we need to take their request seriously. Their written English
  11. 18. This culture dislikes direct conversation therefore uses long greetings before