Workplace Tech Application Final Exam

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Across
  1. 5. Expectation that things will turn out well
  2. 7. Clearly and distinctly pronouncing syallbles and sounds
  3. 11. Set if cystins and rules that explains appropriate conduct or procedures in formal situations
  4. 13. Art of using good manners in any situation
  5. 14. Prescribed form of dress worn by everybody in a particular group, such as a company or department
  6. 16. Body's reaction to increased demands or dangerous situations
  7. 17. Processfor holding meeting so that they are ordely and democratic
  8. 18. Technical terminology or vocabulary specific to a field of work or group
  9. 20. Skills used to communicate and work well with others
  10. 21. document that dictates how business should be conducted
  11. 22. Critical skills necessary to perform the required work-related tasks of a position
  12. 23. individual's ideas of what is right and wrong
  13. 24. Changing the emphasis of words by raising and lowering the voice
Down
  1. 1. How personal thought orfeelings affect a person's outward behavior
  2. 2. Act of sending a message
  3. 3. Something to be achieved in a specified time period
  4. 4. Process of turning the idea for a message into symbols that can be communicated
  5. 6. Highness or lowness of a sound
  6. 8. Something that comes from a person's mind, such as an idea, invention, or process
  7. 9. Reciever's response to the sender
  8. 10. Taking with people an individual knows and developing new relationships that can lead to potential career or job opportunitues
  9. 11. Act of exhibiting appropriate character, judgment and behavior by a person who is trained to preform a job
  10. 12. Attitude projected with the tone and pitch of a person's voice
  11. 15. Having the ability to hare someone else's emotions
  12. 19. the ability to make changes to better match or fit, in new situations