World Quality Day

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Across
  1. 2. The inability of an item, product or service to perform required functions on demand due to one or more defects
  2. 7. A form that is used for collecting data
  3. 8. diagram that displays a reporting or relationship hierarchy
  4. 9. A tool for organizing, summarizing and depicting data in graphic form
  5. 10. A product or service that fails to meet agreed to customer requirements
Down
  1. 1. Technique used to generate ideas
  2. 3. A tool for ensuring all important steps or actions in an operation have been taken
  3. 4. A target or goal to be achieved
  4. 5. Closeness between an recorded value and accepted value
  5. 6. Japanese terms used to organizes the workplace, keeps it neat and clean, establishes standardized condition and maintains discipline to sustain the effort