WORLD QUALITY WEEK 2025

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Across
  1. 3. Document stating results achieved or providing evidence of activities performed. (6)
  2. 5. The maintenance of a desired level of quality in a service or product. (9)
  3. 6. An Auditor who has the competency to guide an audit team. (4)
  4. 11. A differentiator process that identifies economic, enhancements. (8)
  5. 13. Method used to identify a specific area for enhancement and implement specific corrective or preventive actions. (11, 11, 11)
  6. 16. Audit An assessment of the application of our Business Management Systems on the work we deliver to our clients. (7, 5)
  7. 17. A line-by-line exercise by an experienced colleague using source data and picking up detailed errors. (8)
  8. 21. Process of assessing implementation through data analysis and recurring activity to increase the ability to fulfill requirements. This includes the ongoing refinement of products, services, or processes through incremental and breakthrough change. (11, 11)
  9. 22. Measure taken to eliminate the cause of a nonconformity and to prevent recurrence. (10, 6)
  10. 23. Nonfulfillment of a requirement. (13)
  11. 24. Initially, a tool that summarizes the inputs and outputs of one or more processes in table form. (5)
  12. 25. An agreed departure from an established Business Management System practice. (9)
Down
  1. 1. Our global program focused on quality, performance, and recognizing those who set the new standard through our awards program. (15)
  2. 2. Ensuring long term business resilience and success while positively contributing towards the economy, society, and the environment and seeking a balance between all three. (14)
  3. 4. Measure identified to eliminate the cause of a potential nonconformity or other potential undesirable situation. (10, 6)
  4. 7. The name given to our corporate approach to sustainability. (10)
  5. 8. Delivering on requirements. (7)
  6. 9. Mandatory reference document with content that is informational and requirements that are not suitable for inclusion in a policy, procedure, or work instruction format. (8)
  7. 10. A set of interrelated policies, procedures, work instructions, and guidelines establishing the organization’s processes, practices, rules, structure, roles and responsibilities, and interacting relationships required to achieve the business objectives. (8, 10, 6)
  8. 12. A systematic, independent and documented process for obtaining objective evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled. (5)
  9. 14. A prescribed method to perform a single process or operation required by a policy or procedure. (4, 11)
  10. 15. Typically describes accepted methods for achieving successful accomplishment of a task or set of task. (9)
  11. 18. Minimum requirements to manage risk and opportunity, create value, and drive consistency and compliance as established by policy. (9)
  12. 19. A set of interrelated or interacting activities that use inputs to deliver an intended result. (9)
  13. 20. Company’s formal expression of its intentions, directions, and objectives for the organization. (6)