World Quality Week Puzzle

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Across
  1. 2. Positive change in performance, quality, or efficiency
  2. 3. Measures taken to address nonconformities and restore compliance in quality systems
  3. 4. Key factor in customer satisfaction and brand reputation (7)
  4. 5. Results or conclusions drawn from analysis or review
  5. 6. Confidence in product reliability or service delivery (9)
  6. 7. Series of actions taken to achieve a business outcome
  7. 8. Established benchmarks for performance or compliance (9)
  8. 9. Systematic review of records or processes (5)
  9. 10. Ongoing observation to ensure compliance or performance
  10. 11. Following procedures to meet legal or industry requirements
Down
  1. 1. Formal confirmation of meeting industry standards or qualifications (13)
  2. 6. Official recognition of competence or standards compliance (13)