WR1 Quality Month November 2026

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Across
  1. 5. The "C" in CI; the ongoing effort to improve products, services, or processes over time (__________ Improvement).
  2. 7. A Japanese term meaning "mistake-proofing" or preventing inadvertent human errors in a process.
  3. 9. A systematic, independent, and documented process for obtaining objective evidence to verify compliance.
  4. 10. The 80/20 rule chart used in quality to prioritize the vital few problems over the trivial many.
  5. 12. Any instance where a product or service fails to meet its predefined specifications.
  6. 13. The systematic part of quality management focused on providing confidence that quality requirements will be fulfilled.
  7. 15. A Japanese business philosophy focusing on continuous, incremental improvement involving all employees.
  8. 17. An acronym for the system used to eliminate the causes of existing or potential non-conformities (Corrective And Preventive Action).
  9. 18. Which NTPC Plant uses BOXN wagons to transport fly ash economically to distant cement plants
  10. 20. An iterative interrogative technique used to explore the cause-and-effect relationships underlying a particular problem
  11. 21. TQM stands for __________ Management, an organization-wide management approach focused on long-term customer satisfaction.
  12. 22. The structural 5-phase framework used to improve existing processes: Define, Measure, Analyze, Improve, Control.
  13. 23. The industrial engineer who pioneered mistake-proofing and the Toyota Production System alongside Taiichi Ohno.
Down
  1. 1. The independent, non-governmental international organization that develops global quality standards.
  2. 2. An crowd-sourced online question-and-answer platform and knowledge-sharing network
  3. 3. The fundamental, underlying reason for a process failure or defect.
  4. 4. Comparing your business processes and performance metrics to industry bests or best practices.
  5. 5. The state of meeting rules, regulations, legal mandates, or internal policies.
  6. 6. R&D center of NTPC
  7. 8. Under which initiative NTPC is encouraging Indigenous manufacturing
  8. 11. The process of establishing uniform, consistent practices across an organization.
  9. 14. A measure of how well inputs (time, effort, resources) are converted into high-quality outputs without waste.
  10. 16. Portal for JV inspection call raising
  11. 19. A quantifiable measure used to track, monitor, and assess the success of a process.