WRS 6 - CONFLICT RESOLUTION CROSSWORD PUZZLE

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Across
  1. 3. a deal or negotiation that is mutually beneficial to all parties
  2. 5. conflict arising from different cultural origins or belief systems or from diverse cultural expressions
  3. 8. idle talk and rumor about someone, often baseless
  4. 9. working with at least one other person to produce a product, service, or solution
  5. 10. the idea that, even when you are in the right, it is best to settle before the problem grows worse
  6. 11. a problem solved or resolved; a resolution
  7. 12. the way one relates to others; personal and professional
  8. 14. restricted, private; personal information is typically protected in the workplace
  9. 15. to hold responsible, to find fault
  10. 19. being in or being personally affected by the situation
  11. 21. acceptable solution to multiple parties
  12. 22. rational perspective of being personally detached from the situation
Down
  1. 1. a rate at which workers produce; high productivity is the main expectation of the workforce
  2. 2. wanting something from someone else in the workplace who is not providing it
  3. 4. American business value that values compromising anything to meet customer expectations for products and services
  4. 6. skilled in dealing with sensitive matters and people
  5. 7. the act of solving problems that arise between people; to encourage compromise
  6. 13. to deal or bargain with others to reach a solution; depends on compromise
  7. 14. negotiating diplomatic solutions to interpersonal conflicts in the workplace (e.g., personality issues, cultural difference issues, disagreements over how to handle work projects, performance issues)
  8. 16. a verbal disagreement
  9. 17. refusing to acknowledge a problem or to address it
  10. 18. a collection of values or traits that make us who we are
  11. 20. personal limits to interpersonal relationships