Xtra Wires

2. Screen where serial number can be found
4. If an ecobee4 is experiencing an issue with Alexa, you may be able to resolve it with this kind of update
5. Heat pumps are often supplemented by this
6. Make sure you use this to let everyone else know you're back from break or lunch (2 words)
9. Post pictures of your pet (or baby) here, but he/she will have to relinquish his/her name (2 words)
12. Test we perform to see if equipment will engage by bypassing the thermostat (2 words)
13. Settings that include Comp. Min. Outdoor Temp.
16. Use this time wisely to work on your open or pending tickets
18. This miraculous white box allows us to create a C wire where there wasn't one before (3 words)
19. Valve which allows a heat pump to produce either heat or cool
20. Before you pull up on an unsuspecting, most likely very busy TL, supe, or QA member, post your question here first and wait for a reply like everyone else (2 words)

1. Make sure the device is within this before processing an RMA
3. One of the most valuable tools we have for installations and troubleshooting
7. These guys call in and sometimes think they know everything or refuse to cooperate
8. This screen will show you what equipment is running at the moment (2 words)
10. If a furnace overheats, the system will shut down by tripping this
11. By default, most heat pump systems' O/B terminals are set to energize this way (2 words)
14. When you listen in on an agent's call as part of your training
15. When you start taking calls under close supervision as part of your training
17. A zone valve brand that is also a popular food