Yoda and LivePerson

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Across
  1. 2. comes through as a?
  2. 4. Service Level Agreement?
  3. 6. If you find more than one account of a customer, you need to _ it?
  4. 7. Account Statuses? Active, Suspended and ?
  5. 9. When leaving a client note, always leave the importance as?
  6. 10. For logged out customers, you must leave the acc ID here?
  7. 11. You select wrapping up _ minutes before you leave.
  8. 12. First Time Message?
  9. 13. Standard No Withdrawal?
  10. 14. End of shift?
Down
  1. 1. I set my status to this if I need the bathroom?
  2. 3. You must _ every conversation?
  3. 5. logged-out customers
  4. 8. To close an account, you go to ?
  5. 11. Adding extra security?