YOLO

2. The removal of layers of hierarchy from an organisational structure
6. The total group of employees working in a business
8. Where a product meets a customer’s requirements
9. The range of methods used by which a business makes its product know to customers
11. Delegating power to employees, so they can make their own decisions
13. Compensation or other benfits received by an employee that are not in the form of cash.
15. A process of continuous improvement, identified by workers (a type of TQM)
16. A detailed plan of income and expenses expected over a certain period of time

1. Penetration [……………..],the pricing technique of setting a relatively low initial entry price
2. Where responsibility for carrying out a task or role is passed onto someone else in the business
3. A product with low share of a fast-growing market (from the Boston Matrix)
4. Measure of how much output is being produced per unit of input
5. Product, price, promotion, place
7. A business that breaks bulk by buying in large quantities and selling on in smaller quantities
10. Training delivered away from the normal work place
12. The percentage of employees not at work, in a given time period
14. Job [ ……………..], the process of giving workers more interesting tasks