You suck Crossword

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Across
  1. 3. who deals with ETF disputes
  2. 4. what is Conal Henry's role at Fibrus?
  3. 6. how many days is a service down request?
  4. 7. what toubleshooting system do we use for Nokia?
  5. 8. what system do we use to view customer invoices?
  6. 10. what is the first line we used to connect broadband?
  7. 12. what does the C in CGNAT stand for?
  8. 13. what is it called when broadband lines are shared on the network?
  9. 14. who is our chosen charity for this year?
  10. 15. how many troubleshooting systems are there on the Eero app?
  11. 16. what is Fibrus Talk?
Down
  1. 1. what system do we use for complaints from non customers?
  2. 2. what does MPT stand for?
  3. 5. what do you turn off on your Sky Q box?
  4. 9. if the Eero router flashes green, what is happening?
  5. 11. what is the legal permission required to build on 3rd party land?