zelle p2p

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Across
  1. 3. THIS MUST BE READ TO THE CLIENT VERBATIM WHEN SCAM CONCERNS ARE PRESENT.
  2. 6. A TEXT MESSAGE USED TO AUTHENTICATE A CLIENT.
  3. 7. CHANGE STEP DESIGNATION USED WHEN I CLIENT REPORTS A ZELLE PAYMENT AS UNAUTHORIZED.
  4. 9. THIS ACCOUNT TYPE CAN SEND 20 ZELLE TRANSACTIONS IN A DAILY PERIOD.
  5. 10. THIS RESOUCE DATABASE CONTAINS POLICY AND PROCEDURE TO ASSIST AGENTS.
  6. 11. THIS IS THE AI VIRTUAL ASSITANT THAT CAN ASSIST CLIENT AND ASSOCIATES.
  7. 12. THESE MUST BE FILED WHEN ANY CALLER EXPRESSES CONCERN OR FRUSTRATION WITH BOFA PRODUCTS OR SYSTEMS.
  8. 13. THIS IS AN ACKNOWLEDGEMENT OF CLIENTS TIME WITH BANK OF AMERICA
  9. 14. THIS IS THE FAILURE REASON GIVEN WHEN THE ACCOUNT CAN NOT BE CREDITED.
  10. 15. DESIGNATION USED WHEN UNABLE TO CLEAR CONCERNS FOR A DCD ALERT.
Down
  1. 1. THIS IS A PERSON THAT TRIES TO PRETEND TO BE THE TRUE CLIENT.
  2. 2. THIS PROCESS IS USED TO VERIFY THE CALLERS IDENTITY.
  3. 4. THE TYPE OF ALERT GENERATED IN FLASH FOR ZELLE AND INTERNAL TRANSFERS.
  4. 5. THIS ACCOUNT TYPE IS LIMITED TO $3500 DAILY SENDING LIMIT USING ZELLE.
  5. 7. THIS DESIGNATION IS GIVEN DURING THE CHANGESTEP PROCESS WHEN A CLIENT HAS VERIFIED THE CHARGES AS VALID.
  6. 8. SYSTEM USED TO WORK ZELLE ALERTS.