Zendesk Crossword

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Across
  1. 1. Name given to a pre-written response
  2. 5. Ticket status used when a query is resolved
  3. 6. Name given to the person or group responsible for the ticket
  4. 7. Ticket status used when waiting for a 3rd party to act on a ticket
Down
  1. 2. Zendesk Talk and Chat status used when extra time is needed to complete a task
  2. 3. Name given to a customer making an enquiry
  3. 4. Ticket status used when a customer has yet to respond