Across
- 2. notices issued by governing bodies for vehicles with defects relating to public safety or emission standards
- 3. online discussion groups dedicated to vehicle repair information where technicians can share knowledge
- 7. databases designed to provide service information on many different vehicle manufacturers and models
- 10. the time allowance representing the number of hours an authorized repair centre can bill the manufacturer
- 12. a search method that provides a wealth of information but requires you to carefully discern quality and relevance
Down
- 1. specialty groups that offer additional training or access to rebuild information for specific components
- 4. original equipment manufacturer systems that are specific to the models sold within their respective markets
- 5. customer pay labour times that are generally somewhat higher than the manufacturer warranty times
- 6. a common billing and estimating system used by most repair shops based on published time guides
- 8. a bulletin that describes a specific repair procedure to address a manufacturing defect or common failure
- 9. time guides used to estimate customer repair costs by providing a recommended or book time
- 11. a number that contains a coded description of the vehicle parameters used to find the corresponding automobile
- 13. digital databases that contain specifications repair procedures wiring diagrams and technical bulletins