Across
- 4. Costs that change with output
- 5. A plan showing future income and expenditure
- 6. Process of turning inputs into outputs
- 8. Continuous improvement approach in operations (Japanese word)
- 11. Paid promotional activity to communicate a product
- 14. A name, logo or symbol that identifies a product
- 16. Assets minus liabilities
- 17. A task performed for a customer
- 19. A physical item that can be touched
- 20. Ending an employee’s role
Down
- 1. The amount of money charged for a product
- 2. Payment made to employees for their work
- 3. Promotional tool involving media coverage
- 7. Materials, labour, and information used in production
- 9. Money borrowed from a bank
- 10. Ending an employee’s role due to position no longer being required
- 12. A small, specialised market segment
- 13. A formal group representing workers
- 15. Process of attracting suitable applicants
- 18. Total cost of producing goods sold