Across
- 3. this customer likes to be the first to purchase the newest technology, fashion, or car, as well as try the just opened restaurant and see the newest movie.
- 4. an interconnected system of approaches for meeting the goal of retailing
- 6. this customer spends lots of time checking out products and prices through online sites, visiting different stores, comparing advertisements, etc
- 10. this customer is loyal to a specific store based on repeated and valued positive customer experience with the retailer or the products.
- 11. similar to multichannel retailing in that customers have the opportunity to interact with all of the available channels in the retail ecosystem
- 13. is defined as a business or person that sells products and/or services to customers.
- 15. this customer views shopping as a fun occasion.
Down
- 1. this customer finds out what is trendy before making a purchase.
- 2. this customer makes quick purchase decisions; often for inexpensive items without high importance to the buyer.
- 5. produces finished products
- 7. is to provide customers with the merchandise and services they want when, where, and how they want to purchase them
- 8. offers customers the opportunity to interact with the multiple options in their ecosystem
- 9. buys large quantities of products directly from the manufacture and then sells smaller amounts to retailers
- 12. are intangible (they can’t be physically owned by the customer) transactions, such as lawn mowing, hair care services and personal training
- 14. are physical goods that are bought and sold, such as food, clothes, and household items.
- 16. are people who purchase goods or services from a business.