12 Business

4. people with interest or concern in a business
6. 'doing the right thing' by optimising resources and processes
8. process of sending and receiving information through verbal or non-verbal means
11. person who starts up a business
14. analytical tool used to identify strengths and weaknesses
15. the normalisation/solidification stage
17. high risk strategy used to force change
18. bargaining process with aim of reaching an agreement
20. analytical tool used to manage stakeholders
21. skilful, sometimes scheming, exercise of influence over someone to achieve a desired outcome

1. the preparation stage
2. act of being involved or taking part in some action
3. stage where business is no longer growing substantially
5. tool used to measure performance
7. 'doing the right thing', achieving goals and objectives
9. finding new people to join a business
10. department which manages employees
12. ability of business to offer products/services that meet or exceed market standards
13. occurs in a business when a position is no longer required
16. the implementation stage
19. type of thinking involving judgement, evaluation, analysis