12.1

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Across
  1. 4. motive a feeling experienced by a customer through association with a product
  2. 5. selling customers come to the store to purchase an item
  3. 6. selling providing solutions to customers' problems
  4. 7. selling over the telephone
  5. 9. benefits advantages or personal satisfaction a customer will get from a good or service.
  6. 11. decision making used when a person buys goods and services that a person buys goods and services that he or shehas purchased before but not regularly.
  7. 12. to business selling takes place in a manufacturer's or wholesalers showroom or a customer's place of business
Down
  1. 1. decision making when a person needs information about a product
  2. 2. selling matching characteristics of a product to fit a customers needs and wants
  3. 3. features basic,physical, or extended attributes of the product or purchase
  4. 8. decision making used when there has been little or no previous experience with an item
  5. 10. motive conscious, logical reason for a purchase