13.1 Key Terms Created by: Claudia Willman

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Across
  1. 3. a group of customers who share common wants and needs.
  2. 5. consists of four basic marketing strategies.
  3. 6. involves one or more intermediaries.
  4. 7. to build and maintain relationships with their customers.
  5. 8. is the point at which total revenues, or sales, equal total costs and expenses of developing and offering a product or service.
Down
  1. 1. is a pathway to direct products to consumers.
  2. 2. occurs when goods or services are sold from the producer directly to the customer.
  3. 4. the process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers.