13.1 Key Terms Created by: Irene Fontanez

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Across
  1. 2. consists of four basic marketing skills
  2. 5. the point at which total revenues, or sales,equal to the cost and expenses of developing and offering a product or service
  3. 6. involves one or more intermediaries
  4. 7. a pathway to direct products to the customer
  5. 8. a group of customers who shares common wants and needs
Down
  1. 1. Process of creating, promoting,and presenting a product or service to meet the wants and needs of consumers
  2. 3. to build and maintain relationships with their customers
  3. 4. occurs when goods or services are sold from the producer directly to the customer