Across
- 2. Individuals who avoid responsibility by blaming others
- 5. Type of communication involving spoken or written words
- 10. Creating mutual trust and understanding
- 11. Person who stores up grievances for later
- 15. Understanding your own feelings and behaviors
- 17. Failure to understand or convey messages accurately
- 20. Building professional connections
- 21. Internal drive to succeed
- 22. Someone who assumes to know others’ thoughts
- 23. Norms and values in the work environment
- 24. Solving or settling disputes
- 25. Fully concentrating on what is being said
- 26. Person who appears cooperative but avoids true commitment
- 28. Disagreement needing resolution
- 29. Recognizing and managing emotions
- 30. Overseeing or controlling staff members
Down
- 1. Origins of disagreements
- 3. Fundamental process of exchanging ideas and emotions
- 4. Confidence and belief in someone
- 6. One who provokes or escalates tense situations
- 7. Ability to understand and share feelings
- 8. Connection between people
- 9. Person who uses humor or jokes, sometimes to deflect or undermine
- 12. Plans or methods to achieve a goal
- 13. Different approaches to handling disputes
- 14. Interaction patterns within a team
- 16. Communication using gestures, expressions
- 18. Controlling impulsive feelings
- 19. Individuals who disrupt harmony intentionally
- 27. Abilities to build relationships