Across
- 1. ‘across the functions’, in other words, it draws from all the functions instead of just one
- 3. a document that shows clearly the tasks, duties and responsibilities expected of a worker for a particular job
- 6. employment contracts that agree employee duties and hourly pay rates, yet offer no guarantee of any work (and therefore income) in any specific week
- 12. a leadership where a manager makes all the decisions without consultation
- 15. the passing of authority further down the managerial hierarchy
- 16. the way authority and power is organised in an organisation
- 22. appointing workers from inside the business
- 23. a method of determining conditions of work and terms of employment through negotiations between employers and employee representatives
- 24. people in the hierarchy who work under the control a senior worker
- 26. of workers that exist to promote the interest of their members
- 28. people who undertake their regular work from home
- 29. factors things at work that result in dissatisfied
- 30. organising people into working groups that have a common aim
- 31. the order or levels of responsibility in an organisation, from the lowest to the highest
- 33. by results payment methods that reward workers for the quantity and quality of work they produce
- 35. a leadership style where employees are encouraged to make their own decisions, within certain limits
- 36. rates a payment system where employees are paid an agreed rate for every item produced
- 37. a type of business organisation where decision making is pushed down the chain of command and away from the centre of the organisation
- 40. a personal profile of the type of person needed to do a particular job
- 41. a % payment on a sale made to the salesperson
- 42. training that takes place away from the work area
- 43. things at work that result in satisfaction
- 44. a type of business organisation where major decisions are made at the centre or core of the organisation and then passed down the chain of command
- 45. a level in Maslow’s hierarchy where people realise their full potential
- 46. training that takes place while doing the job
- 48. employing a flexible workforce has a number of benefits for a business e.g. it can cope with fluctuations in demand more easily and extend opening hours. But, flexible working may also help to motivate workers e.g. if staff can choose their hours of work, work from home or lengthy periods of leave.
Down
- 2. other people or businesses to undertake work that was originally done in-house
- 4. appointing workers from outside the business
- 5. where workers are given a share of the products, usually as part of their pay
- 7. the process of increasing the skills of employees
- 8. a document that lists personal details, qualifications, work experience, referees and other information about the jobseeker.
- 9. the duty to complete a task
- 10. giving employees greater responsibility and recognition by ‘vertically’ extending their work role.
- 11. the order of people’s needs starting with basic human requirements
- 13. a payment system designed for non-mutual workers where pay increases are given if performance targets are met
- 14. training given to new employees when they first start a job
- 17. a workforce that can respond, in quantity and type, to changes in market demand
- 18. giving an employee more work to do of a similar nature; ‘horizontally’ extending their work role
- 19. a leadership style where the leader makes decisions but takes into account the welfare of employees
- 20. a diagram that shows the different job roles in a business and how they relate to each other
- 21. a payment in addition to the basic wage for reaching targets or in recognition for service
- 25. the periodic changing of jobs or tasks
- 27. a leadership style where managers allow others to participate in decision making
- 32. disruptive measures taken by workers to apply pressure on employers when disagreement cannot be resolved
- 34. the number of people a person is directly responsible for in a business
- 38. giving official authority to employees to make decisions and control their own work activities
- 39. listening to the views of employees before making key decisions that affect them
- 47. too much pride can be very good in leader, most likely in autocratic leaders and in longer lasting leaders