16,18,19 business

2. system of training new entrants to a trade or profession, often, but not always, younger workers, mostly on-the-job training but often with some college attendance
5. use of recognised channels when communicating
8. money that has not been paid by the time expected
9. passing messages from the bottom of an organization to those at the top
13. passing messages from the top of the organization to those at the bottom
14. appointing workers from outside the business
15. use of non- approved channels when communicating

1. communication between the business and those outside such as customers, investors or the authorities
3. someone who deals with complaints made by ordinary people against the government, banks, insurance companies and so on.
4. money that you owe someone, or is owed to you, because you have not made, or have received, regular payments at the correct intervals or amounts
6. when a worker is dismissed illegally by a business
7. exchange of information between parties on the same level in an organization's hierarchy
10. communication between people inside the business
11. appointing workers from inside the business
12. routes along which information might travel in a business
16. minimum amount per hour, which most workers are entitled to be paid