2018-2020 Business Plan Crossword Puzzle

4. We plan to develop an Emergency ____ Service product.
6. ___ is a social media networks we utilize.
7. Our internal ___ is A+ performance.
8. We will enhance the system and roll out new functionality to the your___ consumer portal.
10. We will implement Office Depot/Office Max Gallagher ____ discount program in 2018.
12. We will private ____ insurance for ECU.
13. Education Market ___ (gear graphic)
17. We plan to develop several mobile ____ to provide additional points of contact and to provide better customer service.
18. We will continue to implement strategies to achieve a 98% combined ___.
20. The surplus ___ was paid off in 2017.
21. We will implement a nonqualified ___ solution for WEA FA.
23. ___ are our greatest source for leads.
26. Our first objective is Addition to ___.
27. We will increase total participations by ___ percent.
28. Customer ___ Relationship Experience (CORE)
29. This goal is 82%.

1. In 2018 we will develop online and classroom corporate ___ programs.
2. The PAC’s case management goal is 302 ____ visits.
3. Our ____ goals for our lines of business are 92%, 91%, 93%, 97%, and 96.5%.
5. First corporate value is ___.
9. We will work on partnering with a vendor to help us create an ___ environment.
11. We will implement EPOQ’s ___ legal services in 2018.
13. We will implement procedure and process changes related to the ____ fiduciary rule.
14. Forms the foundation of our triangle.
15. We will research implementing ___ 10.
16. We add ___ to WEAC.
19. We will implement the ____ account solution for WEA FA.
22. Our A+ performance program, customer journey mapping, and CORE together will improve the ____ experience.
24. RIS will implement the new Digital ___ Access.
25. ___ is the fourth person listed in the Business Services org chart.