Across
- 3. The architect of the Quality Trilogy
- 5. The basic premise for quality
- 7. fitness for use
- 8. The basic model of quality management
- 11. Financial aspect of quality
- 12. The quality philosophy that Japan promotes
Down
- 1. The phase used to "hold gains"
- 2. This one delivers output(s)
- 4. The diagram used for root cause analysis
- 6. Identifies stakeholders in Six Sigma
- 9. 85% problems are caused by processes
- 10. An effective asset maintenance program