Customer Service Centre - R&R

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Across
  1. 1. Targeted Compliance _____
  2. 4. How many days can an appointment be rescheduled for during Work For The Dole phase?
  3. 9. What does a jobseeker apply for when they are meeting their requirements through work or study hours?
  4. 10. Before rescheduling an appointment; we must check: comments, jobseeker personal summary, appointment notes, earnings and if the appointment was previously ____
  5. 12. When a jobseeker receives 5 demerits within a 6 month period, they are then in which zone?
  6. 15. What does a jobseeker have to submit monthly?
  7. 16. What does a jobseeker sign during their initial appointment?
  8. 18. If we need to speak to site in regards to WoW, we can call the ____
Down
  1. 1. How many days can an appointment be rescheduled for during Case Management phase?
  2. 2. If a jobseeker misbehaves during an appointment, it is resulted as?
  3. 3. If an employer calls with a new vacancy, we call the ____ officer.
  4. 4. A jobseeker needs to meet their requirements for ___ months to return back to the Green Zone?
  5. 5. If a Valid reason is established after compliance had been processed, how can we remove the demerit?
  6. 6. re-engagement _____
  7. 7. What is removed when a valid reason is established?
  8. 8. How many months does a jobseeker remain in the warning zone for?
  9. 11. If a jobseeker misses an Job Interview due to a Invalid reason, they will be fast tracked to?
  10. 13. PNP stands for; ParentsNext ____
  11. 14. work for the ____
  12. 17. When a jobseeker reaches 3 demerits, they need to undertake a Capability ___; unless completed within the previous 6 months