Across
- 1. theory, nature of communication
- 3. conflict, arises from a focus on the underlying needs of each of the parties rather than on their surface demands.
- 4. of theory, provides the rich tools for analyzing conflict
- 7. theory, an internal struggle between the id and the superego
- 8. crude law, laws that suggest your behaviors will lead others to behave in similar ways.
- 13. conflict, when two individuals have two different goals and are in fact interfering with each other's goal achievement - but don't yet perceive it
- 14. goals, goals that relate to who the parties are to each other
- 15. climates, individuals feel threatened and react to others negatively
- 20. conflict, goal interference based on miscommunication or inaccurate perceptions of another person's intentions
- 21. learning theory, posits that attitude and behaviors are developed by observing others
- 23. a finite amount of something
- 27. theories, focus attention on the communication and interactions among people vs individual
- 31. communicating about communication
- 33. theory, includes all of our relationships and interactions
- 34. resource, is anything someone perceives to be in limited supply
- 35. goals, goals that relate to one's sense of self-worth, pride, self-respect, or power
- 37. is a relatively stable set of perceptions about oneself
- 38. defending one's positions and attacking the other party's positions.
- 39. aggression, attacks others and their positions
Down
- 2. situation, open to interest-based creativity but containing some goals that genuinely are in opposition
- 5. is how we weave together knowledge, feeling, intuitions, and backgrounds to make sense of the world
- 6. climates, individuals feel safer and are more likely to engage in productive problem solving and conflict management
- 9. goals, include tangible resources or any measurable factor around which desired outcomes can be built
- 10. exchange theory, proposes that people evaluate the costs and rewards of a relationship by the amount of effort required to attain rewards and avoid costs
- 11. are needs
- 12. theory, explains how people attempt to make sense of the world around them
- 16. theory, theory proposed by Lewin and others in the pre-World War II era of 1920 to 1940.
- 17. theory, built on a metaphor of an economic marketplace
- 18. gains, encompass the concept that the goals of all parties in a conflict might be met if creative strategies are applied to the problem.
- 19. is the event that precipitates a conflict
- 20. goals, goals that relate to how things should be done
- 22. are what the conversation was about rather than the identification of what gave rise to the conflict-its cause
- 24. climate, are associated with cooperative and competitive tactics
- 25. conflict, a struggle arising from perceived interference with goal achievement
- 26. point, a moment when how one responds can change the entire direction of a relationship.
- 28. theory, a mathematical way to calculate projected gains and losses while playing games
- 29. communication, needing others to obtain a common goal
- 30. six views, an analysis that proposed that every conversation between two people really involves six views
- 32. management, includes any communication intended to move two people's view of a situation closer together
- 36. a desired condition