Across
- 1. It is important to develop a _______ with your customers
- 4. Watch your _______ when speaking to customers
- 5. Anyone who buys a product or service from another ________
- 7. You should actively _______ to your customers
- 8. Greet every customer with a ________
- 10. Be assertive but not ________
Down
- 2. Focus on the solution not the ________
- 3. Document all ________ that come to you from the customer
- 6. It is OK not to have all the ________ to every problem
- 9. Clarify what is being _______