Refunds

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Across
  1. 4. inquiries for payments via standing order,OTC
  2. 5. who do we copy when submitting queries?
  3. 6. inquiries for direct debit,sure pay or payroll
Down
  1. 1. I most be reviewed before a query is made, the most recent_____ (two words)
  2. 2. naming of documents must include ____and___
  3. 3. inquiries for deferral loans or disburse of loans