Across
- 7. Identify _______ check box is marked, or the contact states they work in one of the above settings.
- 9. when you have confirmed the contact’s identity AND completed all relevant script questions.
- 10. True or False- mark out come as Duplicate Record When you are certain that the same contact has more than one record or profile in Traceforce without reviewing with Supervisor
Down
- 1. send email to MDHHS-Traceforceescalation@michigan.gov
- 2. When the contact (parent/guardian)to speak with you or requests not to be called again.
- 3. Should be on during team huddles :)
- 4. We are no longer using LVM
- 5. To all box is checked.
- 6. Ask for a name when speaking to a ______ Parent/Guardian.
- 8. YAY OR NAY- Should you check the escalation box when dates need to be corrected?
