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Across
  1. 2. Showing functions of "Close and Next"
  2. 5. When an order/item shows as shipped, but no tracking number is available in DOMS
  3. 6. Meanings for CCI, LDS, WSE etc.
  4. 10. Including info on Northern Arizona Credit.
  5. 11. Showing incorrect tracking for a return.
  6. 12. Showing definitions for DOMS Refund Reasons.
  7. 13. Showing definitions of THANKYOU, PEAK, and NEWHIRE codes.
  8. 14. Explaining "Awaiting Return" Error.
Down
  1. 1. When a customer has an allergy
  2. 3. Refunding a Zero Dollar Return
  3. 4. Pro Tips with a upset customer.
  4. 7. What if an order shows exported and its not in DOMS?
  5. 8. An email you are required to send regarding this customers issue.
  6. 9. When you get a contact from a Police Office/Detective