NOW CX Lockdown Crossword 2

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Across
  1. 2. This day on the CSR calendar leads to a lot of calls very quickly
  2. 5. Andrew's least favourite colour
  3. 6. This office prankster is often seen driving a NOW van, or playing table tennis. Don't leave your computer unlocked.
  4. 10. Call it a fibre box when talking to a customer
  5. 12. People of the CX team were recently assigned characters from which TV series?
  6. 15. Used to check if copper is available (among many other things - but think prequal)
  7. 16. What brand are our fleet cars?
  8. 17. The brand of milk supplied in the work fridge
  9. 20. We ask the customer for a LOT/DP number when doing an address [blank]?
  10. 23. Name of the street the current office is on
  11. 24. Nickname for our very own GM - Home
  12. 25. What phone system do we use (in the CX team)?
  13. 26. At the opposite end of the building from NOW
Down
  1. 1. The biggest meeting room (but not big enough!)
  2. 3. Better behave in the hub, our man out the front practices and teaches this martial art
  3. 4. A power company that might have some interest in us
  4. 6. The top group on the table tennis leaderboard
  5. 7. The man in charge of it all, the big boss, the CEO
  6. 8. Better than wifi - plug it in!
  7. 9. This former CSR often had her name mixed up with a current CSR
  8. 11. A troubleshooting app that should be getting pushed every chance we get
  9. 13. Former head of security (but for real this time)
  10. 14. What payment system do we use to take card payments?
  11. 18. A number telling us what customers think of us
  12. 19. A channel partner who doesn't like giving us the right address
  13. 21. Our other (former) whole home wifi option
  14. 22. This Bay View winery was the venue for the first People of NOW award ceremony